Help Desk Technician
Program Description
This certificate program provides training in computer PC repair. Students will gain a fundamental understanding of a PC through hands-on and theory based instruction. Specific topics include computer hardware and software installation, troubleshooting and maintenance related to a career as a PC repairer or someone in a help desk position.
Contacts
Peter Albright, Ext 3233 Room T215 peter.albright@witcc.eduSandy Silbernagel Ext 1212 Room T215, sandy.silbernagel@witcc.edu
Greg Strong, BS, BA, Ext 1480 Room B109 greg.strong@witcc.edu
Required Classes
| NET 161 | IT Essentials I: PC Hardware and Software | 4 |
| NET 162 | IT Essentials II: Advanced PC Hardware and Software | 3 |
| NET 170 | Configuring Windows | 4 |
All students must attend the summer Program Orientation, or must meet/contact their Help Desk Technician program advisor prior to taking their first course.
All part-time students must meet with a Help Desk Technician program advisor to develop a sequential Plan of Study prior to taking their first course. (failure to do so may result in the student taking longer to complete the program)
Students must take their program core courses in sequence, and during the same semester as is reflected on the published Plan of Study.
TOTAL CREDITS: 11.00
4647 Stone Avenue
Sioux City, Iowa 51106
800.352.4649
712.274.6400
info@witcc.edu
