Police Science - Corrections (Associate of Applied Science Degree)


Emergency Telecommunicator 40-hour certification course

In the span of just a few short years, emergency communications has undergone dramatic changes. With more than a quarter of a million 9-1-1 calls daily, technological advances have made today's Emergency Telecommunicator the first person on the scene of any police, fire, or medical emergency.

To address this trend, the National Academy of Emergency Dispatch, Jones and Bartlett, and Priority Dispatch Corp. are pleased to bring you Emergency Telecommunicator, a brand-new training program for telecommunicators working in police, fire, EMS, or combined service communication centers.

The ETC program provides orientation training for newly hired communication professionals, core curriculum for students involved in university, college, and community emergency dispatch training classes, or continuing education for those already working in an emergency dispatch center.

Professional, Standardized Training
With proper training, the Emergency Telecommunicator can protect callers and responders, preserve evidence, save seconds, and save lives. The ETC program provides this level of training with professional, standardized course materials that address the following topics:

Roles and Responsibilities

Communication Center Technology

Communication and Call-Processing Skills

Processing Strategies for Police, Fire, and Medical Calls

Radio Broadcast Procedures

Legal Aspects of Public Safety Communication

Stress Management

ETC Certification
In addition to receiving quality training, your new hires can receive National ETC Certification through NAED when attending a course taught by an Academy-Certified ETC Instructor and successfully completing the certification exam. This certification demonstrates that an individual has been trained to the highest industry standards. The certification also demonstrates a commitment to NAED¹s Code of Ethics and a continuing dispatch education program involving policies, procedures, and protocol. ETC certification also provides the best preparation for NAED¹s advanced certifications of Emergency Medical Dispatcher (EMD), Emergency Fire Dispatcher (EFD), and Emergency Police Dispatcher (EPD).

Student Certification Requirements

Students who wish to be certified as professional Emergency Telecommunicators by the National Academies of Emergency Dispatch must:

Be at least 18 years of age,

Attend an Emergency Telecommunicator Course taught by an NAED-certified ETC Instructor,

Pass the ETC Certification Test with a score of 80% or better,

Agree to abide by the NAED Code of Ethics

Submit a completed ETC Certification Application along with the $15 application fee to NAED.

Submit a completed ETC Course Evaluation form to NAED.

Student Training Includes:

Emergency Telecommunicator Course Manual.
Information and website links with related audio and video supplements, and case transcripts.
Information on National Academy of Emergency Dispatch Certification.


Contact:  Mr. Ron Barnes, barnesr@witcc.edu for more information on classes.